Refund and Returns Policy

Onyva is committed to customer satisfaction in every transaction you have with us. To that end, we handle each return or request for refund on a case-by-case basis with the ultimate goal of making our customer and their furry family member happy. We stand behind our services and products 100%. Please know, we will always do our best to take care of our customers. A core principle for Onyva is to deal with our customers fairly and reasonably. We believe that when we treat our customers fairly, they will, in turn, be fair with us.

We apply refunds to the tender with which the returned item or service was originally purchased. If we choose to provide a refund and no record of the sale is available, we will ask for personal identification and a refund will be provided at the current price on an Onyva Gift Card.